Alex Dragomir
IT Infrastructure Service Officer
About Me
IT professional and certified ITIL 4 specialist with a strategic mindset and a track record of driving results through efficient service design and delivery. My qualifications in ITIL 4 Strategist: DPI and ITIL 4 Specialist: CDS have honed my abilities to create cohesive value streams and align IT operations with organizational vision. I thrive in environments where I can use my skills to streamline processes and support digital product success.
Available for contract consulting roles to bring this expertise to businesses aiming to optimize their service management.
Bio
Doncaster, United Kingdom
Professional Skills
Work Experience
Education
Achievements and Certifications
ITIL 4®:
Strategist: Direct, Plan and Improve
Accomplished an understanding and know-how in aligning my team’s objectives to the organisational strategy. I can drive organisational change and embed a culture of continual improvement by creating a learning and improving IT organisation with a strong and effective strategic direction
ITIL 4®:
Specialist: Create, Deliver and Support
Achieved an understanding and developed skills on how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, and relevant practices, methods and tools
ITIL 4®:
Foundation
Attained an awareness of how cultural or behavioural principles benefits the wider organisation. Also, I have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
Microsoft 365:
Enterprise Administrator Expert
Earned the skills and knowledge to evaluate, plan, migrate, deploy, and manage Microsoft 365 services. Can demonstrate the ability to perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies
Microsoft 365:
Fundamentals
Demonstrated an understanding of the options available in Microsoft 365 and the benefits of adopting cloud services, the Software as a Service (SaaS) cloud model, and implementing Microsoft 365 cloud service.
Microsoft Certified:
Azure Fundamentals
Proven knowledge of cloud computing concepts, models, and services, such as public, private, and hybrid cloud, in addition to infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Achieved expertise on how Azure supports security, privacy, compliance, and trust.
Testimonials
Karren Maycock
IT Solutions Design and Delivery Manager/Millgate
An incredibly professional, patient & knowledgeable engineer who it was my pleasure to work with. Alex's customer service skills were outstanding, which matched his work ethic. Truly disappointed we didn't get more time to work together - maybe in the future?
Lee Frost
Supply Chain and Manufacturing /Polypipe
Alex support throughout is tenure specifically to my team has been first class. His knowledge, helpfulness and intricacy in finding the quickest and best solution to a problem, whether this be a software or hardware centric. Was achieved through his customer engagement, service and positive approach and his ability to build relationships.
Zoë Close Piggott
People Partner/Koncept Rail Solutions
Alex was always extremely helpful and a pleasure to work with. No job was ever too small and he always had a smile on his face. Good luck for the future and thank you for all your help over the last few years while we worked together
Dean Asher
Head of Technical and Customer Experience /Polypipe
I worked with Alex while at Polypipe,he is professional, helpful and a real pleasure to work with.I would highly recommend his services to any organisation.